Shipping & Delivery
We ship to more than 60 countries around the world. Shipping Fee subject to change according to our logistics partner. Final shipping fee is calculated at checkout.
Delivery Options for the UK
Our dedicated studio team works hard to ensure all orders are personalised and dispatched as soon as possible*.
Estimated delivery dates for our Free 2nd Class delivery service can be seen at the checkout before you place your order.
Once dispatched we expect your personalised order to arrive within within 1-3 working days. A Royal Mail tracking number will be emailed on dispatch so you can follow the progress of the delivery on the below link.
If you need a guaranteed, speedier service, you can pay a small fee to upgrade to Express which means that you will receive your order on the next working day. Orders placed after cut off will be dispatched the following working day.
Estimated and guaranteed delivery dates are visible during the checkout process at the point you choose your delivery service.
*Please note: During particularly busy times of year, such as Sale periods, orders may take a little longer to be dispatched. Please bear with us during this time so that we can do our best to get your orders to you as swiftly as possible.
Delivery Options Outside the UK
All international orders are dispatched within 1-3 working days via a tracked international service, where available. Some locations are exempt from a tracked delivery service, you can see this at checkout when you place your order. Order's over £80 will be shipped free of charge
Orders shipped outside countries within the EU may be liable to import duties charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our UK studio. Please note the custom process might incur additional delays.
For orders under €150, delivered to countries within the EU, VAT and any customs charges will be included in the price paid at checkout. Once dispatched we expect your order to arrive within 6-7 working days, if your order was dispatched via a tracked service you can visit Track Your Item to follow your order using your Royal Mail tracking number.
Rest of the World Orders
Once dispatched we expect your order to arrive within 7-14 working days, if your order was dispatched via a tracked service you can visit Track Your Item to follow your order using your Royal Mail tracking number.
If you do not have your Royal Mail tracking number, you can contact us by emailing firstname.lastname@example.org.
Incorrect or Incomplete Addresses
If you provides a wrong or incomplete address which results in the package being returned to us, a new shipping fee may be charged for the package to be re-sent. If you ask that the order be refunded rather than re-sent, the refund will not include the cost of shipping.
Customs & Duties
Any import duties, taxes or brokerage fees are the sole responsibility of the receiving customer. Any customs or import duties are charged once the parcel reaches its destination country. If customs duty may be charged, a brokerage fee(service fee) will be charged by courier. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We prepared the package with the best condition for the smooth customs.
Shipping fees are non-refundable. If you refuse any shipments from JaBelle, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.